Return & Refund Policy
1. Introduction
This Return & Refund Policy (“Policy”) outlines your rights as a consumer in accordance with Spanish and EU legislation, especially under the General Law for the Defense of Consumers and Users (Ley General para la Defensa de los Consumidores y Usuarios).
2. Company Details
Company Name: alonoxito
Address: C. Chorrillo, S-N, 28806 Alcalá de Henares, Madrid, Spain
Email: guarantee@aspitemp.com
Phone: +34 918-801-720
3. Scope of the Policy
This Policy applies to purchases made through our official website and delivered within Spain or any EU member state.
4. Legal Right of Withdrawal
As a consumer, you have the right to withdraw from the purchase contract within 14 calendar days without giving any reason.
4.1 Withdrawal Period
The withdrawal period expires 14 calendar days from the day you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.
4.2 Notification of Withdrawal
To exercise the right of withdrawal, you must notify us via email at guarantee@aspitemp.com or by mail to our company address. You may use the model withdrawal form provided below, although it is not mandatory.
5. Effects of Withdrawal
If you withdraw from the contract, we will reimburse all payments received from you, including the cost of standard shipping, within 14 calendar days from the date we receive the returned goods or proof thereof.
5.1 Method of Refund
The refund will be processed using the same payment method you used for the transaction, unless you expressly agree otherwise. You will not incur any fees as a result of such reimbursement.
5.2 Deductions
We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
6. Return of Goods
You shall send back or hand over the goods to us without undue delay and in any event no later than 14 calendar days from the day on which you communicate your withdrawal from the contract.
6.1 Return Address
alonoxito, C. Chorrillo, S-N, 28806 Alcalá de Henares, Madrid, Spain
6.2 Condition of Returned Goods
The goods must be returned in their original packaging, unused, undamaged, and in resalable condition. Failure to comply may result in a reduction in the amount refunded.
6.3 Return Shipping Costs
You shall bear the direct cost of returning the goods, unless the product was defective or delivered incorrectly by us.
7. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to the following:
- Goods made to the consumer’s specifications or clearly personalized
- Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
- Goods which are liable to deteriorate or expire rapidly
8. Faulty or Damaged Goods
If the product is defective or damaged upon arrival, you must notify us within 7 days of receipt. You are entitled to a replacement, repair, or refund, depending on product availability and the nature of the fault.
8.1 Inspection Upon Delivery
We recommend inspecting the product immediately upon delivery. Any external damage to packaging should be documented with the carrier upon receipt.
9. Warranty and Legal Guarantees
All products sold are covered by the legal guarantee of conformity as per Spanish and EU legislation, which lasts for a minimum of 2 years from the date of delivery.
9.1 Consumer Obligations
To benefit from the warranty, the consumer must inform alonoxito of the defect within 2 months of discovering it.
10. Refund Processing Time
Refunds will be issued within 14 calendar days of receiving the returned goods or proof of return, whichever is received first.
11. Packaging Requirements
We strongly advise returning goods in their original packaging, including manuals, tags, labels, and accessories to ensure a smooth refund process.
12. Responsibility for Returned Goods
You are responsible for ensuring the safe delivery of returned goods. We recommend using a tracked and insured shipping service.
13. Exchange Policy
We currently do not offer direct exchanges. To obtain a different item, please initiate a return and place a new order separately.
14. Refusal of Returned Items
We reserve the right to refuse returned items that do not comply with our return conditions or fall under the listed exceptions.
15. Unauthorized Returns
Returns sent without prior communication or outside the authorized return period may not be accepted or refunded.
16. Model Withdrawal Form
You may use the following text to notify us of your withdrawal:
To: alonoxito Address: C. Chorrillo, S-N, 28806 Alcalá de Henares, Madrid, Spain Email: guarantee@aspitemp.com I hereby notify that I withdraw from my contract of sale for the following goods: [Insert product name, order number, date of purchase] Name of consumer: Address of consumer: Signature (if sent by mail): Date:
17. Consumer Support
If you have any questions regarding returns, please contact our support team via email at guarantee@aspitemp.com or call us at +34 918-801-720.
18. Language
This Return Policy is provided in English. In the event of a conflict between the English version and any translation, the English version shall prevail.
19. Updates to the Policy
alonoxito reserves the right to amend this Return Policy at any time. The latest version will always be available on our website. Changes will not affect previous purchases retroactively.
20. Final Provisions
By making a purchase on our website, you agree to comply with this Return Policy and all applicable Spanish laws and regulations. This Policy forms an integral part of our overall Terms of Service.
