Shipping Policy

1. Introduction

This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased from alonoxito within the territory of Spain. The policy complies with Spanish laws and EU consumer protection directives.

2. Company Information

Company Name: alonoxito

Address: C. Chorrillo, S-N, 28806 Alcalá de Henares, Madrid, Spain

Email: guarantee@aspitemp.com

Phone: +34 918-801-720

3. Scope of Shipping

This policy applies to all orders placed on our website and delivered within the Kingdom of Spain and select EU countries.

4. Processing Time

Orders are typically processed within 1 to 3 business days. Orders placed on weekends or holidays are processed the following business day.

5. Shipping Methods

We offer standard, express, and tracked shipping options. Delivery method availability may vary based on location and product type.

6. Estimated Delivery Time

Standard delivery: 3 to 7 business days
Express delivery: 1 to 3 business days

7. Shipping Costs

Shipping charges are calculated at checkout based on destination, weight, and delivery method. Free shipping may be available for orders exceeding a specific value.

8. Delivery Areas

We deliver to all mainland Spanish regions, Balearic Islands, and Canary Islands. Some remote areas may have limited service or extended delivery times.

9. Delivery Confirmation

Customers will receive a shipping confirmation email with tracking details once the order is dispatched.

10. Tracking Orders

All shipped orders include a tracking number. Customers can monitor shipment progress using the provided tracking link.

11. Missed Deliveries

If delivery is unsuccessful, the courier will typically attempt redelivery or hold the package at a local facility for pickup.

12. Delivery Delays

While we strive to meet estimated delivery times, unforeseen events such as weather, strikes, or customs inspections may cause delays. We are not liable for such delays beyond our control.

13. Undeliverable Packages

Packages returned as undeliverable due to incorrect address or failed delivery attempts will be refunded minus the shipping costs, or reshipped at the customer’s expense.

14. Damaged or Lost Packages

Customers must report damaged or lost packages within 7 days of delivery or expected delivery date. We will investigate and offer a resolution which may include replacement or refund.

15. Delivery Inspection

Customers are encouraged to inspect deliveries upon arrival. Any external damages should be noted on the courier’s delivery slip and reported to us immediately.

16. International Shipping

For cross-border orders within the EU, customs and duties are the responsibility of the recipient. All shipments comply with EU cross-border trade laws.

17. Legal Compliance

This policy adheres to Royal Legislative Decree 1/2007 of the Spanish General Law for the Defense of Consumers and Users, and EU Directive 2011/83/EU.

18. Risk of Loss

The risk of loss or damage to goods passes to the consumer upon physical possession of the goods.

19. Delayed Fulfillment

If we are unable to fulfill the order within 14 calendar days, we will notify you and provide the option to cancel the order for a full refund.

20. Contact & Support

If you have any questions about your shipment, please contact our customer service team via email at guarantee@aspitemp.com or call +34 918-801-720.